Delete your account

This page explains how to delete your Nuggit account and the data attached to it. It covers the Nuggit app on Google Play and the App Store, and getnuggit.com. Nuggit is a daily meal delivery service in Hyderabad, Telangana, India.

How to delete your account

You can do this yourself, in the app, without contacting us.

1. Open the Nuggit app and sign in.
2. Tap Account in the bottom navigation.
3. Scroll to the bottom and tap Delete account.
4. Read the confirmation and tap Delete. Your account and its data are erased on the spot, and you are signed out.
5. If you still have wallet credit, the app stops there instead of deleting and shows you the exact balance, so you can email us for a refund first. If you would rather not wait, tap Delete anyway on that same screen. You never have to contact us to close your account.

What gets deleted

Everything we hold about you and your household is erased the moment you confirm — not queued, not archived:

• Your name, email address and phone number.
• The identifier your sign-in provider gave us for Sign in with Google or Sign in with Apple.
• Your delivery addresses, and any precise coordinates you chose to share.
• Household members you added, and their dietary preferences.
• Your subscription, pauses and skips.
• Your delivery and order history, meal ratings and nutrition history.
• Your wallet balance and its full transaction ledger.
• Your notification tokens and the record of notifications we sent you.
• Any “notify me when you deliver here” request you submitted.

What we keep, and for how long

• Tax and payment records.Indian law requires us to retain invoices and payment records for a statutory period, so these are kept for as long as the law requires and then deleted. We never hold your card, UPI or bank details — those stay with our payment provider.
• Aggregate counts.Totals used to plan how much food to cook, such as “42 vegetarian lunches in this building tomorrow”. These carry no personal details and cannot be linked back to you.
• Advertising measurement held by Meta.If you visited our website, Meta holds browser identifiers we sent so we could tell which ads worked. They carry no name, email address or phone number, so there is no nuggit account over there for us to delete — erasing your account here does not reach it. You can clear it yourself: Facebook or Instagram → Settings → Accounts Centre → Your information and permissions. Our Privacy Policy lists exactly what gets sent.

How long it takes

There is no waiting period and no grace period. When you tap Delete, your account and everything in the list above are removed from our database in that moment, in one irreversible step. You are signed out, and it cannot be undone — not by you, and not by us.

If you sign in again later with the same email address, you get a brand-new account and start from the beginning. Nothing from the old one carries over.

Unused wallet credit. If there is money left in your wallet, the app will not delete on the first tap: it stops and shows you the exact balance, so you can email hello@getnuggit.com and we will refund it to your original payment method. If you would rather not wait, tap Delete anywayon that same screen — the account goes immediately and the balance goes with it. Either way, closing your account never requires contacting us.

Our database provider keeps encrypted operational backups for a short period as protection against outages. They age out automatically, we never use them to bring a deleted account back, and nobody at Nuggit can read a deleted record out of them.

Questions

Email hello@getnuggit.com and we will respond within 30 days. You can also read our Privacy Policy for the full picture of what we collect and why, or visit Support for help with anything else.